
iNTRODUCTION
Reach out to us
Whether you have a question about your booking, need local recommendations, or want to discuss special requirements, our friendly team is ready to assist. Here's how to get in touch with Hedley House.
Contact Details
Reach out to us
Phone: 07428 917515
We answer calls from 7:30am to 10:30pm. Outside these hours, please leave a message and we'll get back to you promptly.
Email: Please use form
We aim to respond to all emails within 24 hours.
Address:
Hedley House Hotel 3-6 Bootham Terrace York YO30 7DH United Kingdom
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Specific Enquiries
Who to contact for...
Bookings and Availability For room bookings, changes, or availability queries: Phone: 07428 917515 | Email: greg@hedleyhouse.com
Group Bookings For bookings of 5 or more rooms: Phone: 07428 917515 Email: greg@hedleyhouse.com
Wellness Centre For treatment bookings or wellness enquiries: Phone: 07428 917515 Email: greg@hedleyhouse.com
Accessibility Requirements To discuss specific accessibility needs: Phone: 07428 917515 | Email: greg@hedleyhouse.com
Feedback and Reviews We value your feedback: Email: greg@hedleyhouse.com
Business and Media Enquiries For business partnerships or press enquiries: Email:
greg@hedleyhouse.com
FAQs
Frequently asked questions
What are your check-in and check-out times?
Check-in is from 2pm.
Check-out is by 11am.
Early room check-in from 12pm is £10
Late check-out at 2pm is £20
All subject to availability and must be pre booked.
Do you have parking?
Yes - we have on-site parking right here at the hotel. It's £18 per night, running from 10am on your arrival day until 11am on departure day.
Need a little longer? You can extend your parking for just £8 for the rest of the day - handy if you want to carry on exploring York after you've checked out. (Not available on Saturday mornings.)
In York, secure on-site parking is genuinely hard to come by, so it's one of those things our guests really value.
Can we leave our luggage?
Early arrivals can leave luggage at reception.
We offer early room checking from 12pm for £10 extra otherwise rooms are ready from 2pm
Bags can also be left on day of departure till 10pm.
Is breakfast included?
Breakfast is available to all guests at Hedley House Hotel, but it's completely optional.
If you've booked Room Only (RO), you can decide each morning whether you'd like breakfast. Wake up hungry? Simply come down and join us and we will add it on to the bill!
Guests staying in our apartments are also welcome to enjoy breakfast as an optional extra.
No need to decide in advance. Just see how you feel on the day!
Monday to Friday 8am-9:30
Saturday and Sunday 8am til 10am
We can do breakfast early on request
Do you have family rooms?
Yes! We have a great selection of multi-bed rooms, perfect for families and groups travelling together.
We also have two spacious family suites, each featuring two adjoining bedrooms. The smaller bedroom has twin beds, while the larger bedroom can be arranged with either a super king-size bed or twin beds.
Both suites have their own shower and toilet facilities, making them ideal for families looking for extra space and comfort during their stay in York.
Are pets allowed?
Yes! We welcome well-behaved dogs in selected rooms by prior arrangement, so please let us know before your arrival. £10 per dog
There are some lovely riverside walks nearby, perfect for exploring York with your four-legged friend! 🐾
We kindly ask that dogs are not left unattended in guest rooms and are kept off the beds and furniture.
Do you have WiFi?
Yes, free high-speed WiFi is available throughout the hotel and apartments.
Do you do Laundry?
Yes we can wash and dry large loads daily. Its £14 per load washed and dried
Do you accept groups?
Absolutely! We welcome groups of all kinds at Hedley House Hotel!
School Groups: We specialise in accommodating school groups, with plenty of spacious multi-bed rooms, making us a great choice for educational trips and group stays in York.
Hen Parties: Our facilities are a real hit with hen groups! Enjoy our hot tub, sauna, cold plunge, beauty treatments and yoga classes. Plus, our lovely garden patio is the perfect spot for pre-night-out drinks with the girls!
Stag Parties: Well-behaved stag groups are very welcome! We're ideally located just a 6-minute walk from York railway station and 10 minutes from the city centre. We also offer convenient on-site parking.
Whether you're planning a school trip, a celebration or a group getaway, we'd love to welcome you to Hedley House Hotel!
Do you provide full-board catering for educational visits?
Yes! With over 30 years of experience welcoming school and educational groups, we know how to keep everyone happy, well-fed and ready for the day ahead!
We offer full-board catering, including cooked breakfasts, packed lunches and freshly prepared two-course evening meals.
Our flexible meal times can be tailored around your group's schedule, and we're happy to accommodate dietary requirements with advance notice.
Let us take care of the food so you can focus on enjoying your educational visit to York!
Afternoon Tea and lunch?
Yes my prior arrangement. We can serve it in the garden if the sun is out....

